Privacy Policy

Preena Presents
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Preena Presents (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information, including information provided through our website, inquiry forms, booking processes, and SMS messaging program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers or subcontractors only when reasonably necessary to provide supporting services on behalf of Preena Presents, such as customer service, communications infrastructure, appointment scheduling, payment processing, or SMS delivery.

All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for marketing or promotional purposes.

1. Information We Collect

We collect information reasonably necessary to provide our wedding and event planning services and communicate with customers.

Personal Information

We may collect:

Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Information submitted through inquiry, booking, scheduling, or SMS opt-in forms
SMS communication preferences
SMS opt-in records, consent selections, and timestamps
Appointment, consultation, booking, and event information

Non-Personal Information

We may automatically collect limited technical information, including:

IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication

We may maintain records relating to:

Inquiries and service requests
Appointment and consultation details
Event planning preferences
Scheduling and rescheduling requests
Service history
Customer feedback
SMS and email communication preferences

2. How We Use Your Information

We may use the information we collect to:

Provide and improve our services
Respond to inquiries and customer service requests
Manage consultations, bookings, appointments, and event planning services
Coordinate vendors and event timelines
Send booking confirmations, reminders, scheduling updates, and service-related communications
Process transactions and payments
Send marketing or promotional communications where separate consent has been provided
Maintain records of your communication preferences and consent
Improve website functionality and user experience
Maintain website and business security
Prevent fraud or misuse
Comply with applicable legal and regulatory requirements

3. SMS Messaging & Compliance

SMS Program Description

Preena Presents may send SMS text messages to individuals who voluntarily provide their mobile phone number and expressly opt in to receive SMS communications through our website forms or other approved consent methods.

Customers are provided with separate SMS consent options based on the type of messages they wish to receive.

Transactional and Customer-Care Messages

Customers may separately opt in to receive non-marketing SMS messages from Preena Presents.

These messages may include:

Booking inquiries
Consultation confirmations
Appointment reminders
Scheduling and rescheduling updates
Event planning updates
RSVP-related communications
Vendor coordination
Timeline reminders
Service-related notifications
Customer support communications

These messages are sent only after the customer has voluntarily provided their phone number and affirmatively selected the applicable SMS consent checkbox.

Marketing and Promotional Messages

Customers may separately opt in to receive recurring marketing and promotional SMS messages from Preena Presents.

These messages may include:

Wedding and event planning services
Availability updates
Special offers
Discounts
Promotions
New event styling concepts
Service announcements
Business updates
Event planning-related promotional communications

Marketing consent is collected separately from transactional/customer-care consent.

Consent to receive marketing or promotional SMS messages is not a condition of purchasing or receiving services from Preena Presents.

Opt-In and Consent

Customers will receive SMS communications only after expressly opting in.

Our SMS consent options are:

Optional
Not pre-selected
Presented separately where transactional and marketing messaging are offered
Not required as a condition of submitting an inquiry or purchasing services

Customers may select either, both, or neither SMS consent option.

We maintain records of SMS opt-in activity and communication preferences where reasonably necessary for compliance and operational purposes.

Message Frequency

Message frequency varies depending on your inquiries, appointments, bookings, event planning activity, communication preferences, and interactions with Preena Presents.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier’s standard messaging and data charges may apply to messages sent to and received from Preena Presents.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After you reply STOP, you may receive a final confirmation message. You will no longer receive applicable SMS messages unless you subsequently opt in again.

Help and Support

For assistance with SMS communications, reply:

HELP

You may also contact us at:

[email protected]

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers or subcontractors solely when reasonably necessary to support the SMS program or other business operations, such as communications infrastructure, customer service, appointment scheduling, or message delivery.

All other use case categories exclude text messaging originator opt-in data and consent.

4. Information Sharing & Disclosure

Preena Presents does not sell, rent, or trade personal information for marketing purposes.

We may share limited information with service providers that assist us with business operations.

Service Providers

These may include providers supporting:

Payment processing
Appointment scheduling
Website hosting
Analytics
Customer relationship management
Customer support
Communications infrastructure
SMS message delivery

Service providers may access information only as reasonably necessary to perform services on our behalf.

Text messaging originator opt-in data and consent are excluded from sharing for third-party or affiliate marketing or promotional purposes.

Legal Compliance

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to valid legal process
Respond to lawful government or law enforcement requests
Protect our legal rights, safety, customers, or business

Business Transfers

If Preena Presents is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

SMS opt-in data and consent will remain subject to the protections described in this Privacy Policy.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

Encryption of sensitive data in transit and where appropriate at rest
Secure access controls
Authentication mechanisms
Security assessments and system updates
Employee or contractor data-protection practices
Backup and recovery procedures
Breach response procedures where applicable

However, no method of electronic transmission or storage is completely secure. While we use reasonable safeguards, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze website traffic and usage
Understand visitor behavior
Remember preferences
Improve website functionality
Improve user experience
Measure the effectiveness of our services and website content

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction or updating of inaccurate information
Request deletion of certain personal information
Opt out of marketing email communications by using the unsubscribe option provided in those messages
Opt out of SMS messages by replying STOP
Withdraw consent for future marketing communications
Request information regarding how your personal information is processed

For SMS support, reply HELP.

To exercise applicable privacy rights or ask questions about your personal information, contact us using the information provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites or services.

Preena Presents is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party websites they access.

This Privacy Policy applies only to information collected or processed by Preena Presents.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, SMS messaging program, or applicable requirements.

The latest version will be made available on our website with an updated effective date.

Where appropriate, we may provide additional notice of material changes.